Field Technical Engineer

Overview

Field Technical Engineer role designed to work primarily from an HPE partner/customer office.

What you'll do

• Operate a technology area or customer group with limited risk/complexity.
• Integrate technical knowledge and business understanding to create customer solutions.
• Independently resolve routine, in-scope technical incidents.
• Assist team members to resolve more complex incidents.
• Apply company solutions to meet moderately complex customer needs.
• Participate in customer expectation management as part of escalation.
• Set customer expectations and build relationships in assigned accounts.

What you'll need

• 3-5 years of working experience in related fields (desired).
• Bachelor's degree preferred or associate degree holder in a technical field.
• Basic knowledge of company products and services offerings.
• Ability to communicate effectively to technical level and first-level management.
• Active listening skills and ability to adjust messages to audience level.
• Problem-solving skills based on clearly defined procedures.
• Conceptual understanding of IT environments.

Details

• Onsite work primarily from an HPE partner/customer office.
• Location: Bengaluru, Karnataka, India.