Forward Deployed Engineer {Chennai}

Overview

Forward Deployed Engineer in Chennai at DevRev, working with Customer Experience on solutions built on the core platform.

What you'll do

• Develop AI agents, integrations, and automations connecting DevRev with customer tech stacks.
• Build and maintain a knowledge graph integrating DevRev with SaaS and non-SaaS systems via webhooks/APIs or real-time communication architectures.
• Optimize AI performance using prompt engineering, semantic search fine-tuning, and generative AI techniques.
• Write SQL queries, perform data analysis, and build dashboards to surface customer insights.
• Design proofs-of-concept, run live technical demos, and iterate based on customer/stakeholder feedback.
• Collaborate with customer and internal teams to align solutions and guide technical adoption.

What you'll need

• 5+ years of software development, systems integration, or platform engineering.
• Strong proficiency in TypeScript/JavaScript and Python, plus data structures and algorithms.
• Familiarity with large language models (LLMs), prompt engineering, RAG/function calling, and building evals.
• Deep experience with large-scale data synchronization and API integration patterns (REST, GraphQL, webhooks) plus event-driven/pub/sub architectures.
• Hands-on experience deploying on serverless/edge platforms (AWS Lambda, Google Cloud Functions) with CI/CD, containers, and observability.
• Experience with logging, error surfacing, and telemetry for debugging and issue resolution.

Details

• Travel up to 80% for on-site implementations, technical workshops, and customer engagements.
• Customer-facing work is described as 80% directly with customers.
• Coding and integration hands-on technical work is described as 70–80%.