Forward Deployed Engineer, India

Overview

Forward Deployed Engineer (FDE) for an Enterprise Sales Pod in Bangalore, embedding with enterprise customers to architect and deploy production systems on Telnyx’s global network.

What you'll do

• Embed with enterprise customers to understand communications workflows, AI use cases, and integration challenges.
• Build and deploy custom implementations using Telnyx APIs and WebRTC.
• Run open-weight LLMs in customer environments (via Telnyx Inference or self-hosted stacks when required).
• Deploy and operate LiteLLM as a model gateway, including routing, load balancing, retries, fallbacks, and rate limits.
• Instrument and govern LLM usage with cost tracking, logging/observability, and guardrails.
• Wire production observability and design model routing strategies for real-time voice workloads.
• Lead POCs/pilots and production launches from whiteboard to go-live, resolving complex integrations.

What you'll need

• 3+ years building and shipping production software used by real end users.
• Proficiency in multiple languages including Python and Node.js/TypeScript or Go.
• Practical understanding of production failure modes for models (rate limits, timeouts/retries, streaming, token/cost accounting, concurrency failures).
• Comfort deploying containerized services on Kubernetes with secrets management, configuration, and upgrades.
• Experience wiring observability and being paged (Prometheus/Grafana, OpenTelemetry, Graylog/ELK or equivalent).
• High-concurrency experience with Kafka/message queues/event streams.
• Experience building APIs from scratch (OpenAPI, REST/GraphQL, auth, rate limiting, versioning, idempotency).
• Comfort working on customer sites and in high-stakes technical conversations.
• Excellent written and verbal communication in English.
• Based in Bangalore or willing to relocate; the role is described as hybrid with travel across India.
• Legally authorized to work in India, or eligible for sponsorship.

Details

• Location: Bangalore, Karnataka, India.
• Hybrid role with travel across India.
• Pod setup: one Enterprise AE and one Forward Deployed Engineer (FDE).