Forward Deployed Engineer, Managed Services

Overview

Forward Deployed Engineer, Managed Services helps build and grow customers’ AI Agents post-implementation, opening new use cases and increasing Amplify credit and product consumption.

What you'll do

• Build customers’ AI Agents beyond post-implementation setup by opening new use cases.
• Grow Amplify credit and product consumption.
• Guide strategic customers through best practices and hands-on configuration.
• Configure and troubleshoot Outreach capabilities, including AI, in real time.
• Own results for a book of business against Managed Services KPIs.
• Work with Customer Success and Account Executives to influence customer outcomes.

What you'll need

• Manage a book of business with average QoQ utilization rate of 70% (focus on Amplify credit and product consumption).
• Own outcomes tied to renewal rates and minimization of churn and contraction.

Details

• Employment is remote and based in Hyderabad.
• Working hours require US-based hours (night-shift allowance provided).
• In-person or team events may occur occasionally during local IST hours.