Front Office Manager

Overview

Front Office Manager role focused on seamless front office operations and elevated, personalized guest experiences.

What you'll do

• Lead guest experience from arrival to departure.
• Resolve guest inquiries, requests, and concerns.
• Oversee check-in, check-out, and daily front office procedures.
• Manage reservations, room assignments, and guest preferences.
• Assist with budgeting, forecasting, expense monitoring, and reporting.
• Implement safety, security, and emergency procedures and coordinate incidents.
• Coordinate with other departments and maintain front office systems accuracy.

What you'll need

• Lead and develop a high-performing front office team.
• Provide coaching and performance feedback to team members.
• Resolve issues with diplomacy, creativity, and genuine care.
• Use front office systems accurately for reservations, payments, and guest data.
• Maintain compliance with safety, security, and emergency procedures.
• Coordinate across departments (e.g., housekeeping, engineering, F&B).

Details

• Location: Mumbai, MH, India.