Duty Manager

Overview

Radisson Hotel Group is seeking an Assistant Front Office Manager to lead the front office team and deliver exceptional guest experiences across the guest journey.

What you'll do

• Manage the front office team and lead by example.
• Ensure all aspects of the guest journey and experience are delivered to a high level.
• Work proactively to ensure guest satisfaction and smooth front office operations.
• Handle guest complaints with a professional demeanor to drive guest satisfaction.
• Manage budgets and inventory for the front office.
• Identify and resolve issues that arise at the front desk.
• Support scheduling and manage front office workflow.

What you'll need

• Ability to communicate clearly and effectively with guests, staff, and other departments.
• Exposure to supervising and motivating a team of front desk staff.
• Ability to multi-task and prioritize in a fast-paced environment.
• Experience training and developing front desk staff.
• Understanding of check-in/check-out procedures, reservation management, and guest billing.
• Flexibility to handle unexpected situations and changing priorities.

Details

• Role: Assistant Front Office Manager (Front Office team).