Global Security Operations Center Operator

Overview

Monitor global physical security events and support employee safety, incident response, and security operations across Twilio.

What you'll do

• Monitor physical security systems, threat intelligence, and open-source reporting.
• Support access control, visitor management, and security-related service calls.
• Review travel requests and monitor personnel and travel activity in elevated-risk areas.
• Receive, assess, and triage emergencies and security incidents.
• Dispatch and coordinate emergency response resources.
• Communicate incident updates and maintain real-time documentation.
• Conduct life-safety checks and participate in post-incident reviews.

What you'll need

• 3+ years of experience in a GSOC working environment.
• Experience with physical security systems, travel safety, and mass notification tools.
• Experience with open-source intelligence research tools.
• Strong critical thinking and problem-solving skills.
• Ability to follow standard operating procedures and prioritize in fast-paced situations.
• Clear verbal and written communication skills in English.
• Availability for variable shifts, including weekends and holidays.

Nice to have

• Customer service mindset.
• Experience with Google Suite.
• Additional language proficiency.

Details

• Remote role in the United States.
• Variable 8–10-hour shifts with occasional overtime.
• Approximately 10% travel is anticipated.
• Not eligible for hiring in California, Connecticut, New Jersey, New York, Pennsylvania, or Washington.