Global Trade Business Operations Analyst 4

Overview

Join Lam's Global Trade organization as a Global Trade Business Operations Analyst supporting automation, enterprise systems, and digital transformation across Global Trade.

What you'll do

• Partner with Global Trade leadership, SMEs, business teams, IT/GIS, and vendors to clarify needs, manage dependencies, and align priorities across global stakeholders.
• Own and support Global Trade system enhancements from intake through launch, including requirements, solution design, testing, deployment, adoption, and post-launch support.
• Document user stories, business requirements, acceptance criteria, process flows, data mappings, business rules, KPIs, and functional specifications.
• Analyze current-state trade compliance and operational processes, identify gaps, and drive simplification, standardization, scalability, and continuous improvement.
• Plan and support UAT, test cases, defect triage, regression testing, release validation, go/no-go readiness, business sign-off, and hyper care.
• Improve data quality, reporting, dashboards, and single-source-of-truth practices across SAP, SAP GTS, Power BI, Power Apps, Microsoft Dynamics, and related enterprise systems.
• Drive user adoption through training, communications, demos, user guides, onboarding, access management, and support improvements.
• Maintain project trackers, action item logs, decision records, status updates, open questions, and readiness checklists to keep delivery milestones on track.

What you'll need

• 5–10 years of experience in business analysis, SAP/SAP GTS systems, Global Trade Compliance, Operations, Supply Chain, Logistics, Enterprise applications, or digital transformation programs.
• Hands-on experience with SAP ECC, SAP GTS 11i and SAP GTS, edition for SAP HANA (E4H).
• Experience gathering requirements, writing user stories and acceptance criteria, documenting processes, mapping workflows, and translating business needs into system requirements.
• Strong understanding of business processes, trade compliance, trade operations, data quality, reporting, dashboards, master data management, and enterprise data governance.
• Experience supporting Agile or Scrum delivery, backlog grooming, sprint planning, UAT, defect management, release readiness, business sign-off, and post-launch hyper care.
• Strong analytical and communication skills, with the ability to explain business and technical topics clearly to internal and external audiences.
• Experience creating training materials, release communications, user guides, and adoption support for business users.

Nice to have

• Experience in the semiconductor industry or another highly regulated global manufacturing environment.
• Experience with SAP ECC, SAP GTS 11i, SAP GTS edition for HANA, and related Global Trade Compliance capabilities.
• Familiarity with Power BI, SharePoint, Jira Service Management, Confluence, Azure DevOps, or similar collaboration and reporting platforms.
• Experience with Microsoft Power Apps or similar low-code/no-code automation platforms, Microsoft Power Automate or similar process automation tools, Microsoft Visio or similar process visualization tools, and AI-enabled workflows.

Details

• Location: Bangalore, India.
• Work mode: hybrid. On-site Flex roles work 3+ days per week on-site with remote work for the balance of the week; Virtual Flex roles work 1-2 days per week on-site and remotely the rest of the time.