GTM Project Manager

Overview

Own the Revenue Operations project backlog in Jira and drive cross-functional delivery across Deal Desk, Business Intelligence, GTM Systems, Sales Operations and GTM Strategy, so specialists can focus on their disciplines while projects land on time.

What you'll do

• Own the Revenue Operations project backlog in Jira as the single accountable person for its accuracy, structure and currency.
• Maintain completeness of required fields on every ticket (assignee, effort, impact, ELT sponsor, functional sponsor, priority, target date, confidence level) and run a regular triage cadence to close gaps.
• Run the team stand-ups, including agenda, follow-ups and documented actions.
• Track delivery dates and confidence levels across the portfolio and escalate items trending toward a slip early.
• Produce recurring delivery reporting for Revenue Operations leadership and executive stakeholders, including weekly progress summaries and the monthly roadmap view organized by executive sponsor.
• Directly manage a defined subset of projects end to end: scoping, planning, coordination, delivery and closeout.
• Maintain the distinction between business-as-usual requests and project work so ad hoc demand does not silently consume roadmap capacity.
• Partner with each Revenue Operations function to drive its projects, including quote-to-cash and CPQ changes (Deal Desk), dashboard and reporting delivery (Business Intelligence), release planning and execution across Salesforce and the GTM stack (GTM Systems), planning cycles and forecasting process changes (Sales Operations), and strategic programs and executive deliverables (GTM Strategy).
• Identify and drive resolution of cross-functional dependencies between these teams.
• Act as the coordination point between Revenue Operations and stakeholders across Sales, Marketing, Customer Success, Finance and Partnerships, scheduling working sessions and holding stakeholders accountable for their inputs, approvals and testing commitments.
• Communicate status, changes and delays clearly and early, and ensure delivered work is communicated to the teams who benefit from it.
• Operate the intake process for new Revenue Operations requests and support prioritization decisions with a current view of committed work and available capacity.
• Document deferred work when new priority work is accepted, and track effort and cycle time to support capacity and headcount planning.
• Maintain project documentation, decision logs, runbooks and process documentation, and define and improve delivery standards, templates and Jira configuration.
• Run retrospectives on significant deliveries and identify opportunities to automate recurring project reporting and administration, including through AI tooling.

What you'll need

• 10+ years in project management, program management or delivery management, including ownership of concurrent cross-functional projects.
• Demonstrated hands-on ownership of Jira as the system of record for a delivery portfolio: configured, maintained and reported from it.
• Experience coordinating distributed teams across multiple time zones, including North America and EMEA.
• Experience running delivery cadences (stand-ups, sprint or roadmap reviews, retrospectives) and producing status reporting for senior audiences.
• Experience working directly with senior stakeholders, including the confidence to chase commitments and escalate constructively.
• Experience in a business systems, revenue operations, sales operations or technology delivery environment.
• Excellent written communication in English, with the ability to summarize status and risk concisely.
• Jira: boards, workflows, custom fields, JQL queries, filters, dashboards, and bulk import and export for backlog maintenance.
• Confluence or an equivalent documentation platform.
• Strong spreadsheet capability for backlog manipulation, effort tracking and reporting.
• Slack or equivalent collaboration tooling, used for structured project communication.
• Working understanding of CRM concepts and data structures sufficient to scope requests accurately and challenge vague requirements.
• Bachelor's degree in business, engineering, information systems, or equivalent practical experience.

Nice to have

• Experience within a B2B SaaS go-to-market organization.
• Agile or Scrum delivery experience, including backlog grooming and sprint planning.
• Experience supporting Deal Desk, Business Intelligence or CRM systems teams specifically.
• Experience in a post-merger or systems integration environment where priorities shift frequently.
• Experience building or improving an intake and prioritization process from a low baseline.
• Jira administration or configuration, including automation rules.
• Salesforce familiarity, including the release and sandbox lifecycle.
• Business intelligence tooling such as QuickSight, Power BI or Tableau.
• Use of AI tooling to automate recurring reporting, summarization and backlog analysis.
• PMP, PMI-ACP or equivalent project management certification.
• Atlassian Jira certification.

Details

• Based in Pune, India, reporting to the Director, GTM Strategy, under Showpad's hybrid working policy.
• Daily working overlap with EMEA and regular overlap with North America; some meetings fall in the early evening India time.
• Occasional international travel for team, planning or stakeholder sessions.