Help Desk Executive

Overview

Help Desk Executive for Property Management/Administration at JLL, serving as the first point of contact for help desk requests and facility-related support.

What you'll do

• Receive, log, track, and close help desk requests via calls, emails, and ticketing tools.
• Coordinate with housekeeping, security, engineering, and vendors to resolve service requests.
• Monitor complaint status and ensure timely closure within defined SLA timelines.
• Maintain records of service requests, work orders, and daily reports.
• Provide front-line support for employees and visitors on facility-related issues.
• Coordinate meeting room bookings and workplace support requests.

What you'll need

• Have 1–3 years of experience in help desk, front office, administration, customer service, or facility management.
• Have excellent verbal and written communication skills.
• Demonstrate customer-service orientation and problem-solving/coordination abilities.
• Be knowledgeable in MS Office (Excel, Word, Outlook, PowerPoint).
• Be able to handle multiple tasks and prioritize effectively.
• Be a graduate in any discipline.

Details

• On-site role in Hyderabad, TS with scheduled weekly hours of 48.
• Reporting to the Property Manager / Admin Manager.