Helpdesk Executive

Overview

Helpdesk Executive responsible for centralizing logs and requests, managing request tracking, and coordinating responses across departments while supporting safety and reporting needs.

What you'll do

• Centralize all logs and requests from complaints and capture complete request details.
• Assign unique identity numbers to requests, determine issue nature, and dispatch to the right department.
• Follow up with assignees to monitor progress and response time for each request.
• Track feedback, communicate with requestors, and ensure task closure.
• Prepare daily and weekly call-status reports and monthly reports on recurring calls.
• Assist building engineers with analyses and participate in health and safety reviews.
• Participate in emergency evacuation procedures as needed.

What you'll need

• Facilities management degreeholder with 3 to 5 years’ experience.
• Strong working knowledge of occupational safety.
• Solid background in helpdesk operations.
• Proven track record in rolling out improvement initiatives.
• Flexible, collaborative mindset and ability to work with a team.
• Customer-centric focus, strong organizational skills, and excellent communication skills.

Details

• On-site work in Bengaluru, KA.
• Scheduled weekly hours: 48.