Engineering Tools Support Engineer

Overview

Engineering Tools Support Engineer providing coordination and operational support for engineering tools and platforms used across the software development lifecycle.

What you'll do

• Review, validate, and process incoming engineering tool support requests.
• Manage ticket lifecycle including triage, routing, tracking, and closure aligned with SLAs.
• Act as a primary point of contact for engineering tool support inquiries and updates.
• Execute and follow standardized support processes; contribute to process improvements and documentation.
• Support or drive automation of repetitive processes using workflow tools and scripting.
• Contribute to integrations using REST APIs with JSON-based data exchange.
• Support access provisioning and periodic access reviews for governance and audit compliance.

What you'll need

• Bachelor’s degree or equivalent experience in Information Technology, Engineering, or a related field.
• 1–3+ years of experience in engineering tools support, service desk, or operations roles.
• Ability to manage ticket workflows and stakeholder communication with increasing independence.
• Experience with tools such as Jira, Confluence, GitHub, or similar platforms.
• Familiarity with automation tools and API integrations (REST/JSON).
• Strong analytical, organizational, and communication skills.

Details

• Work mode: Onsite, primarily working from an HPE office.