HIH - Software Engineering Lead Analyst

Overview

Lead the stability, performance and availability of Mainframe systems (z/OS, JCL, COBOL, DB2, CICS, VSAM), handling incident, batch and environment support across non-production and production environments.

What you'll do

• Ensure stability, performance, and availability of Mainframe systems by troubleshooting issues, implementing solutions, and collaborating with cross functional teams
• Provide support, proactive system health management, test data management and maintenance for mainframe systems, including z/OS, JCL, COBOL, DB2, CICS and VSAM
• Monitor Mainframe performance and capacity utilization, proactively identifying and resolving issues to ensure optimal system performance and high availability
• Collaborate with application developers, system programmers, and other IT teams to diagnose and resolve complex application or environment issues
• Think outside of the box to simplify the current environment for better manageability and support
• Actively participate in and implement architectural changes, design and implementation of solutions to meet enterprise goals
• Continuously drive improvement and optimization through retrospectives and stakeholder feedback
• Proactively identify and develop training plans for technical or business knowledge gaps that limit team effectiveness
• Develop and maintain comprehensive documentation including system diagrams, standard operating procedures and troubleshooting guides
• Implement and perform effective change, incident, and problem management governance policies across all supported environments
• Modify JCL jobs as per request; work with VSAM, IDCAMS and SORT utilities
• Monitor and manage CICS, analyze CICS abends and handle CICS file management; drive the MML line
• Monitor mainframe batch, analyze late jobs and fix abends; schedule jobs in CA7 Scheduler
• Monitor and manage DB2, refresh DB2 tables from Prod and take backups for non-production environments; handle SQL abends
• Replicate Prod jobs in various Non-production environments; handle contention, space issues and JCL overrides
• Manually trigger ad-hoc jobs, create VSAM and non-VSAM datasets, FTP datasets between LPARs, and make ad-hoc changes to batch schedules
• Execute and monitor automated refresh tasks for non-prod environments; perform application checkouts
• Maintain the DASD pool within threshold levels; monitor CPU, spool and storage usage
• Provide L1 support for infrastructure incidents and perform pre-defined tasks and service requests

What you'll need

• Bachelor's degree in Computer Science, Information Technology or related field; equivalent work experience may be considered
• Experience with mainframe utilities and tools used for monitoring, debugging, and performance tuning
• Experience with IW Teradata platform
• Knowledge of mainframe security principles, access controls, and compliance requirements (e.g., HIPAA, PHI, IHI) to ensure system integrity and data protection
• Technical skills to craft and execute your own programs and initiatives
• Experience with microservices hosted on cloud infrastructure (AWS, OpenShift, etc.)
• Knowledge of SDLC processes, including agile methodologies (Scrum and Kanban)
• Ability to work independently and as part of a team in a fast-paced, dynamic environment
• Flexibility to participate and respond to critical incidents outside regular business hours
• Strong commitment to quality, continuous improvement and customer satisfaction
• Understanding of ITIL processes to implement change, resolve incidents and implement preventative measures
• Strong verbal and written communication skills, with the ability to openly discuss solution proposals
• Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues
• Experience with mainframe technologies such as z/OS, COBOL, JCL, DB2, CICS, VSAM, MQ, CA7, REXX and DB2 Utilities

Nice to have

• Experience in healthcare business
• Understanding of Oracle, MongoDB, SQL Server, PostgreSQL and distributed technologies such as API/Entity flow
• Experience with monitoring tools such as Dynatrace, New Relic, etc. and different monitoring aspects
• Understanding of queue/messaging services

Details

• Full-time position requiring 40 hours per week, with rotational shifts and expected overlap with US business hours
• Primarily based in the Innovation Hub in Hyderabad, India
• Hybrid working model: 3 days work from office and 2 days work from home