HR Automation, APAC

Overview

The Intelligent Automation Business Systems Analyst serves as a member of Boston Scientific's HR AI & Automation product team, supporting the delivery, maintenance and continued advancement of intelligent automation solutions, primarily the existing RPA portfolio of more than 100 production automations.

What you'll do

• Partner with business stakeholders to identify, evaluate and define opportunities for automation and process optimization.
• Lead requirements discovery and translate business needs into clearly documented functional and technical requirements, user stories and acceptance criteria.
• Develop current and future-state process maps and identify opportunities to simplify, standardize or redesign processes before automation.
• Assess automation opportunities in partnership with technical resources and help determine the appropriate solution across RPA, low-code/no-code and other intelligent automation capabilities.
• Serve as a key functional resource supporting a mature portfolio of more than 100 production RPA automations.
• Triage production incidents and defects, investigate failures and partner with developers and stakeholders to identify root causes and appropriate resolutions.
• Identify recurring production issues, enhancement opportunities and opportunities to improve automation resiliency, scalability and performance.
• Coordinate defect resolution and enhancement activities from initial analysis through development, testing and implementation.
• Perform minor configuration changes, enhancements and straightforward automations, partnering with developers as needed for more complex technical requirements.
• Develop test scenarios and test scripts, coordinate user acceptance testing and ensure solutions meet documented business requirements and acceptance criteria.
• Create and maintain process, functional, testing and operational documentation throughout the automation life cycle.
• Support configuration, troubleshooting and enhancement activities within the Moveworks.ai platform and other low-code/no-code intelligent automation technologies.
• Partner closely with developers, analysts and AI product resources across the HR AI & Automation product team to coordinate solution delivery.
• Communicate solution status, production issues, risks and dependencies clearly to business and technical stakeholders.
• Promote intelligent automation standards, governance, documentation practices and sustainable solution design.

What you'll need

• Bachelor's degree in information systems, computer science, business, engineering or a related field, or equivalent relevant experience.
• Minimum of 3 years' experience in business systems analysis, business process analysis, intelligent automation, technology delivery or a related field.
• Experience gathering, analyzing and documenting business and technical requirements for technology or automation solutions.
• Demonstrated experience developing process maps, user stories, acceptance criteria, test scenarios and other business analysis artifacts.
• Experience coordinating testing and user acceptance testing across business and technical stakeholders.
• Experience supporting production technology solutions, including incident triage, defect analysis, troubleshooting and enhancement management.
• Strong process analysis and problem-solving skills, with the ability to understand complex workflows and translate business needs into actionable solution requirements.
• Technical aptitude and the ability to partner effectively with developers to understand solution behavior, troubleshoot issues and evaluate technical options.
• Strong written and verbal communication skills with the ability to communicate effectively across business and technical audiences.

Nice to have

• Experience with RPA technologies, particularly Automation Anywhere A360.
• Experience supporting or analyzing complex production automation environments.
• Experience with REST APIs and API-enabled integrations.
• Experience with SQL and relational database management systems.
• Familiarity with JSON, XML, Python, VBScript or Power Query.
• Experience with ServiceNow or SAP SuccessFactors.
• Experience with Moveworks.ai or comparable conversational AI, chatbot or low-code/no-code platforms.
• Experience with UiPath, Blue Prism, Microsoft Power Platform or other automation technologies.
• Exposure to generative AI, large language models, conversational AI, AI agents or other AI-enabled automation capabilities.
• Experience working within Agile delivery models and tools such as Azure DevOps or Jira.

Details

• Location: Gurgaon, India (India-Haryana, Gurgaon).
• Requisition ID: 637458.