HR Operations Partner(tickets, performance, labour laws, workforce transformation)

Overview

Serve as a trusted HR Operations partner to People Managers, HR Business Partners, HR Operations Specialists and Centers of Excellence, providing practical HR guidance and ensuring consistent delivery of HR services across the employee lifecycle.

What you'll do

• Act as a trusted HR Operations partner to People Managers, providing practical guidance on HR policies, processes, systems and employee lifecycle matters.
• Own and manage HR cases raised by People Managers, including complex queries and escalations, driving cases through to resolution and engaging HR Business Partners, Employee Relations, Legal or COEs where specialist support is required.
• Strengthen manager capability through proactive guidance, coaching and practical tools.
• Guide performance management processes ensuring alignment with organizational goals.
• Apply broad HR generalist knowledge when supporting managers and HR colleagues across a range of employee and organizational matters.
• Partner closely with HR Business Partners and COEs in the operational execution of key people priorities and annual HR programs, including promotion and year-end cycles, organizational changes, workforce movements/transformation, talent processes and manager communications.
• Work across HR Operations, HR Business Partners, Employee Relations, Payroll, Compensation & Benefits, Talent, Mobility, Legal and other Centers of Excellence to coordinate effective solutions.
• Coordinate complex employee lifecycle activities requiring inputs from multiple HR teams, ensuring clarity of ownership, timely execution and a consistent employee and manager experience.
• Assess the operational impact of HR process or policy changes and support implementation readiness across systems, processes, communications and manager enablement.
• Apply working knowledge of relevant Indian employment legislation, statutory requirements and HR compliance obligations to HR Operations processes.
• Link relevant employment law and regulatory developments and support translation of changes into HR policies, processes, systems, documentation and manager guidance.
• Identify potential compliance, employee relations, process or governance risks arising through HR Operations activities and escalate them appropriately.
• Use HR dashboards, reporting and operational data to support data-driven recommendations and measure the effectiveness of improvements.
• Identify opportunities to simplify, standardize or automate HR processes and reduce unnecessary manual activity or local variation.
• Partner with Global Process Owners and HR Operations teams to support consistent global practices, retaining local customization where required for legal or regulatory reasons.
• Perform other duties and participate in HR programs, projects or initiatives as required.

What you'll need

• Bachelor's degree in Human Resources, Business, Industrial Relations, Organizational Development or a related discipline.
• Minimum of ten years of progressive HR experience.
• Demonstrated experience within an HR generalist, HR Operations Partner, People Partner or HRBP-support capacity.
• Practical experience across multiple aspects of the end-to-end hire-to-retire employee lifecycle.
• Experience supporting People Managers directly and providing guidance on HR policies, processes and employee matters.
• Demonstrated experience managing complex or escalated HR queries requiring coordination across multiple HR stakeholders.
• Experience partnering with HR Business Partners and working across HR Operations, Centers of Excellence and specialist functions.
• Working knowledge of Indian employment legislation and statutory HR compliance requirements.
• Experience supporting HR process improvement, change implementation or HR operating-model initiatives.
• Experience using HR information systems, together with case-management, reporting and analytical tools.
• Excellent verbal and written communication skills.
• Proficiency with HR information systems and the Microsoft Office Suite.
• Ability to analyze information and convert related activities into a comprehensive work plan.
• Ability to communicate and make recommendations to all levels and roles within the organization.
• Demonstrated ability to deal with confidential information.
• Demonstrated problem solving, time management and priority setting skills.
• Detail oriented and highly organized, with a high level of initiative.

Nice to have

• Postgraduate qualification in Human Resources, Business or a related area.
• Preferably experience using Workday.
• Experience in a regional, multi-country or APAC HR environment.
• Previous experience coordinating projects, coaching colleagues or providing functional guidance.

Details

• Location: Pune, India (Smartworks).
• Limited travel up to 10% of total work time.
• Normal office environment as per the WK flexible working policy.
• Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.