HR Operations Specialist

Overview

Support Caterpillar IT's growing employee population in India as an HR Operations Specialist, handling employee and leader inquiries, Workday transactions, reporting, and HR process improvement.

What you'll do

• Respond to employee and leader questions in the dedicated employee email inbox, providing timely, accurate answers and escalating complex issues as needed.
• Manage and complete day-to-day Workday tasks and transactions, ensuring data accuracy and timely processing.
• Create reports and analyze HR data to identify trends, support decision-making, and share insights with HR and business leaders.
• Assist HR Business Partners with day-to-day requests, data pulls, documentation, and program support.
• Identify opportunities to simplify, automate, or improve HR processes and help implement new ways of working.
• Support recognition programs, Employee Insights activities, and other HR initiatives.

What you'll need

• Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations.
• Understanding of effective communication concepts, tools and techniques; ability to transmit, receive and accurately interpret ideas, information and needs.
• Knowledge of approaches, tools and techniques for recognizing, anticipating and resolving organizational, operational or process problems.
• Knowledge of tools, techniques and processes for gathering and reporting data.
• Knowledge of the human resource function; ability to uphold organizational and industry standards, procedures and policies regarding HR management.
• Knowledge of employee relations rights and obligations; ability to adhere to legal requirements when handling employee negotiations.

Nice to have

• Knowledge of business process improvement best practices and ability to identify, evaluate, introduce and implement more efficient approaches to business activities.
• Gathers data for use in the analysis of business processes; illustrates problems, opportunities and methods for improving existing processes.
• Suggests ways to reduce variation and/or waste in processes; participates in requirements analysis for process changes.
• Knowledge of methods, channels and processes to obtain needed information; ability to capture and document relevant business information in an auditable, organized and retrievable manner.
• Follows defined procedures to document routine information; uses automated tools to capture, organize and archive information.
• Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and provide excellent service.
• Resolves common customer problems; responds to unexpected customer requests with urgency and positive action; documents customer complaints in a timely manner.
• Applies an assigned technique for critical thinking in a decision-making process; identifies, obtains and organizes relevant data and ideas; assists in assessing risks, benefits and alternatives.
• Assists employees with personal or professional problems; conducts employee satisfaction surveys and documents concerns; explains organizational employee relations policies and procedures.
• Addresses routine problems or disciplinary issues related to employee relations, such as grievances.
• Analyzes policy and standards documentation and ensures organizational compliance; maintains a specific set of standards and associated HR procedures.
• Communicates and refers potential exceptions upward for review and approval; assists in developing and implementing procedures; provides feedback for improving HR procedures.
• Knowledge of HR approaches, tools and techniques; ability to inform, guide and advise managers on HR-related initiatives.
• Provides written reports proposing options for HR issues; interprets HR data to reach conclusions; facilitates meetings for gathering HR data and resolving HR problems.
• Implements aspects of day-to-day HR operations; assists training sessions on HR processes and systems; documents routine workflows.
• Records all HR data and transactions in Human Resources Information Systems (HRIS); generates and interprets HR management reports.

Details

• Location: Bangalore, India (preferred Whitefield office).
• Work mode: on site 3 days per week.
• Travel: approximately 10%.
• Sponsorship is not available.