HR Service Delivery New Associate

Overview

HR Service Delivery New Associate role focused on employee data processing, exit administration and workforce data administration, bridging HR administration with compliance requirements.

What you'll do

• Read, understand, and analyze client processes as per business rules.
• Process employee tickets and service requests related to exit process for resignations, terminations, and retirements, and policy queries via HR systems and ticketing platforms (e.g., Workday, ServiceNow).
• Support payroll to process final settlements, full and final calculations, and statutory dues; validate notice period buyout, leave encashment, and deductions per policy.
• Address queries from exiting employees regarding exit formalities and documentation; ensure a smooth and professional offboarding experience.
• Maintain accurate and up-to-date HR records, including exit admin structures.
• Execute the process accurately and timely as a hands-on processor; escalate issues and seek advice when faced with complex issues or problems.
• Ensure LWIs are followed and updated regularly, and train team members on process updates.
• Perform root cause analysis on issues faced and suggest appropriate corrective action for current remediation and future control.
• Propose process improvement ideas that reduce time, improve accuracy or enhance controls.
• Understand existing metrics in the process, how they are measured, and improve the measurement system to make it more effective and transparent.
• Demonstrate the highest level of customer service; pay close attention to detail and follow through to resolve outstanding issues.
• Go beyond immediate requests and activities to ensure both own and related tasks are completed.

What you'll need

• Any graduation.
• Education: B.E./B.Tech/B.Sc/M.Sc in Information Technology, Computer Science, Physics or Mathematics.
• Bachelor's degree in HR, Business Administration, or a related field.
• 0 to 1 years of experience.
• Written and verbal communication skills, including strong English written and verbal communication.
• Critical thinking and problem management.
• Strong problem-solving skills and ability to carry out research as necessary.
• Ability to multitask and manage several concurrent work assignments while meeting agreed timelines and commitments.
• Relevant experience in HR Service or compliance-heavy role.
• Hands-on knowledge of HRMS (SAP, Workday, Oracle) is required.
• Good organizational and prioritisation skills; analytical and problem-solving skills.
• Multi-cultural awareness; passion for customer service; team player.
• Results and detail-oriented, with focus on high data accuracy and quality in communications and all system transactions.

Nice to have

• Exit administrator experience.
• Workday experience.

Details

• Location: Navi Mumbai.