HR Service Delivery New Associate

Overview

HR Service Delivery New Associate role focused on employee data processes, exit administration and HR service delivery, bridging HR administration with compliance-heavy work.

What you'll do

• Read, understand, and analyze client processes as per business rules.
• Process employee tickets and service requests related to exit process for resignations, terminations, and retirements, and policy queries via HR systems and ticketing platforms (e.g., Workday, ServiceNow).
• Support payroll to process final settlements, full and final calculations, and statutory dues; validate notice period buyout, leave encashment, and deductions per policy.
• Address queries from exiting employees regarding exit formalities and documentation, and ensure a smooth and professional offboarding experience.
• Maintain accurate and up-to-date HR records, including exit admin structures.
• Execute the process accurately and timely as a hands-on processor; escalate issues and seek advice when faced with complex problems.
• Ensure LWIs are followed and updated regularly, and train team members on process updates.
• Perform root cause analysis on issues faced and suggest corrective action for current remediation and future control.
• Propose process improvement ideas that reduce time, improve accuracy or enhance controls.
• Understand existing metrics in the process, how they are measured, and improve the measurement system to make it more effective and transparent.
• Demonstrate the highest level of customer service, pay close attention to detail, and follow through to resolve outstanding issues.
• Go beyond immediate requests to ensure both own and related tasks are completed.

What you'll need

• Education: Any Graduation.
• Written and verbal communication skills.
• Critical thinking and problem management.
• Hands-on knowledge of HRMS (SAP, Workday, Oracle) is required.
• Good organizational and prioritisation skills.
• Analytical and problem-solving skills.
• Strong written and verbal skills in English.
• Focus on high data accuracy; quality driven in communications and all system transactions.
• Results and detail oriented; team player; passion for customer service; multi-cultural awareness.
• Ability to multitask and manage several concurrent work assignments while meeting agreed timelines and commitments.

Nice to have

• Exit administrator experience is a plus.
• Workday experience is a plus.

Details

• Location: AIOC-S01646726, Navi Mumbai.