IAM Support Engineer - Lead

Overview

Lead and support enterprise IAM operations across IGA, IAM, and PAM platforms. Drive IAM lifecycle management, access governance, platform operations, team delivery, incident resolution, onboarding, and compliance activities.

What you'll do

• Oversee daily IAM operations across SailPoint, Okta, and PAM platforms.
• Ensure platform stability, availability, and SLA adherence.
• Monitor and resolve access requests, incidents, and IAM-related issues.
• Coordinate with engineering teams for escalations and fixes.
• Manage identity lifecycle across enterprise systems.
• Support access provisioning and de-provisioning, certifications and access reviews, and role and entitlement management.
• Oversee application onboarding and integrations into IGA platforms.
• Monitor aggregation, correlation, and provisioning workflows.
• Support SSO, MFA, and authentication workflows using Okta.
• Manage user lifecycle, groups, roles, and policies.
• Troubleshoot authentication, federation using SAML/OIDC, and access issues.
• Support PAM tools including CyberArk, BeyondTrust, or similar tools.
• Manage privileged account onboarding, access controls, and session management.
• Ensure least privilege and secure privileged access practices.
• Lead or support application onboarding into IAM platforms.
• Work with application teams to define access models, configure integrations, validate entitlements and workflows, and ensure smooth go-live and post-onboarding support.
• Act as the primary escalation point for IAM incidents.
• Perform root cause analysis, issue resolution, and preventive actions.
• Support major incident handling and production stabilization.
• Support access certifications, audit evidence, and compliance reporting.
• Ensure adherence to IAM policies, security standards, and regulatory requirements.
• Drive remediation for audit findings.
• Lead a team of IAM operations/support engineers.
• Allocate tasks and track daily and weekly deliverables.
• Ensure SLA adherence and quality of delivery.
• Mentor and guide team members on IAM processes and tools.
• Coordinate with business teams, security stakeholders, vendors, and global teams.
• Identify opportunities for automation and optimization.
• Improve IAM processes and reduce operational inefficiencies.
• Track and report SLA metrics, incident trends, and access governance KPIs.

What you'll need

• 8+ years of IAM experience, with end-to-end IAM exposure mandatory.
• Minimum 2 years of team handling / leadership experience.
• Experience working in enterprise IAM / security operations environments.
• Strong hands-on experience with SailPoint IdentityNow / IIQ or Saviynt IGA.
• Strong hands-on experience with Okta IAM, including SSO, MFA, and federation.
• Strong hands-on experience with PAM tools including CyberArk, BeyondTrust, or similar.
• Deep understanding of identity lifecycle, including JML.
• Deep understanding of access provisioning and workflows.
• Deep understanding of access certifications and governance.

Details

• Location: Hyderabad, India.