IFC - Service Engineer

Overview

IFC - Service Engineer at Barclays responsible for monitoring and maintaining critical technology infrastructure and resolving complex technical issues.

What you'll do

• Provide technical support for service management to resolve more complex issues for a specific client/group of clients.
• Execute preventative maintenance for hardware and software and use monitoring tools/metrics to prevent potential issues.
• Analyze system logs, error messages, and user reports to identify root causes of hardware, software, and network issues.
• Resolve issues by fixing/replacing faulty components, reinstalling software, or applying configuration changes.
• Support automation, monitoring enhancements, capacity management, resiliency, business continuity management, and front-office specific support.
• Actively tune monitoring tools, thresholds, and alerting so issues are known when they occur.

What you'll need

• In-depth technical knowledge and experience in the assigned area of expertise.
• Experience with relational databases, particularly MSSQL/Oracle (including exposure to writing queries, tuning concepts, and stored procedures).
• Experience with Unix Shell or Python scripting.
• Experience with cloud technologies including AWS and OpenShift/APIs.
• Experience with monitoring & observability tools such as Geneos ITRS and AppDynamics, plus scheduling tools like TWS and/or Autosys.
• Some leadership/people management responsibility is referenced, including leading and supervising a team.

Details

• Role is based out of Pune.