Implementation Operations Engineer – AI Solutions

Overview

Implementation Operations Engineer focused on AI-enabled technical delivery, including customer onboarding, recurring data deliveries, production workflows, and operational support with a Marmot mindset.

What you'll do

• Own end-to-end implementation operations for customer onboarding and recurring deliveries.
• Support AI-enabled implementations and onboarding with technical and cross-functional teams.
• Execute and validate production deliveries while maintaining data quality, timeliness, and documentation standards.
• Partner with Product, Engineering, DPQ, Customer Success, and Technical Engagement to resolve issues.
• Use GenAI tools and AI capabilities to improve productivity and identify workflow improvements.
• Drive automation, documentation, and process improvements to scale and improve reliability.

What you'll need

• Strong SQL and data fundamentals to investigate data, validate outputs, and troubleshoot workflows.
• Curiosity and aptitude to learn AI technologies and AI-enabled implementation workflows.
• Experience working with APIs, cloud platforms, or modern data ecosystems.
• Strong ownership, communication, and stakeholder management skills across technical and non-technical partners.
• Comfort working through ambiguity and taking initiative to solve problems.

Nice to have

• Experience with Snowflake, AWS, Python, or Airflow.
• Healthcare or Life Sciences industry experience.
• SaaS implementation or technical onboarding experience.
• Familiarity with GenAI tools and AI-enabled workflows.

Details

• Hybrid work model with hubs in San Francisco, New York City, and Chicago.