Implementation Specialist, Single

Overview

Implementation Specialist who guides new Weave customers through onboarding—implementation, training, and activation of the Weave platform—until go-live and successful adoption.

What you'll do

• Serve as the primary implementation specialist from kickoff through go-live.
• Manage a portfolio of customers at various onboarding stages.
• Lead customer training and activation calls for Weave products.
• Configure and activate Weave systems.
• Troubleshoot implementation issues and coordinate with Product, Support, Operations, and Engineering.
• Document interactions, implementation progress, and next steps; conduct post-go-live check-ins to support adoption.

What you'll need

• 2+ years of experience in customer-facing roles.
• Strong presentation and customer training skills.
• Ability to manage multiple implementations simultaneously.
• Excellent verbal and written communication skills.
• Strong technical aptitude to troubleshoot software workflows.
• Strong organizational and time management skills.

Nice to have

• Experience implementing SaaS products.
• Experience training customers on software platforms.
• Knowledge of healthcare or dental practice workflows.
• Basic understanding of networking, phone systems, and integrations.

Details

• 100% remote within India.
• Reports to the Manager of Implementation, Single.