Inbound Sales Representative Associate - Voice

Overview

As an Inbound Sales Representative Associate, you will support the Customer Support vertical by managing and resolving customer queries, escalations and complaints, while providing resolutions and closing faults and complaints within SLAs.

What you'll do

• Manage and resolve customer queries.
• Handle escalations and complaints from dissatisfied customers.
• Provide the best resolutions to customers.
• Close faults and complaints within SLAs.
• Solve routine problems through precedent and referral to general guidelines.
• Interact within your own team and with your direct supervisor.
• Work as an individual contributor as part of a team within a predetermined, focused scope of work.

What you'll need

• Any graduation.
• 1 to 3 years of experience.
• Primary skill: Customer Service Technology.

Details

• Location: Bengaluru.
• The role may require rotational shifts.