Inbound Sales Representative Associate - Voice

Overview

Support customers by managing and resolving queries, handling escalations and complaints, and providing resolutions within the Customer Support vertical.

What you'll do

• Manage and resolve customer queries.
• Handle escalations and complaints from dissatisfied customers.
• Provide the best resolutions to customers.
• Close faults and complaints within SLAs.
• Solve routine problems largely through precedent and referral to general guidelines.
• Interact within your own team and with your direct supervisor.
• Work as an individual contributor as part of a team, with a predetermined, focused scope of work.

What you'll need

• Any Graduation.
• 1 to 3 years of experience.
• Primary skill: Customer Service Technology.

Details

• Location: Bengaluru.
• The role may require rotational shifts.