Inbound Sales Representative Associate-Voice

Overview

Inbound Sales Representative Associate in Accenture's Next Generation Customer Operations, Customer Service Technology, handling queries from employees, customers and vendors of client organizations in an HR Contact Center.

What you'll do

• Manage and resolve customer queries, handle escalations and complaints from dissatisfied customers, and give the best resolutions.
• Close faults and complaints within SLAs.
• Handle a blended support process with 60-70% of interactions by call and the remainder by email and chat.
• Solve routine problems largely through precedent and referral to general guidelines.
• Prioritize workload and work as an individual contributor within a team with a focused scope of work.

What you'll need

• Any graduation.
• 1 to 3 years of experience.
• Problem-solving skills.
• Agility for quick learning.
• Ability to work well in a team.
• Prioritization of workload.
• Hands-on experience with troubleshooting.
• Strong communication and service skills.
• Strong problem-solving and critical/logical thinking abilities.

Nice to have

• Previous experience in customer or employee support.

Details

• Location: Mumbai.
• Primarily serves the US region, requiring night shift availability as per IST.
• May require working in rotational shifts.
• Receives detailed to moderate instruction on daily tasks and detailed instruction on new assignments.