Inbound Sales Representative Associate - Voice

Overview

Support the Customer Support vertical by managing and resolving customer queries, escalations and complaints, while providing appropriate resolutions and closing faults and complaints within SLAs.

What you'll do

• Manage and resolve customer queries.
• Handle escalations and complaints from dissatisfied customers.
• Provide the best resolutions to customers.
• Close faults and complaints within SLAs.
• Solve routine problems largely through precedent and referral to general guidelines.
• Interact within your own team and with your direct supervisor.
• Work as an individual contributor as part of a team with a predetermined, focused scope of work.

What you'll need

• Any graduation.
• 1 to 3 years of experience.
• Primary skill: Customer Service Technology - P1.

Details

• Location: Bengaluru.
• The role may require rotational shifts.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• The decisions that you make would impact your own work.