Associate Systems Developers

Overview

The Associate Systems Developer maintains and supports corporate applications, including security, configuration, validation, deployments, releases, troubleshooting, and application documentation.

What you'll do

• Troubleshoot, diagnose, and resolve application-specific support issues.
• Serve as the IT configuration expert for assigned systems, including system configuration, design, and subject matter expertise for developers, business support teams, and business users.
• Establish system configuration standards and documentation.
• Assist with publishing and deploying system code to application environments as directed.
• Enter and monitor change requests while following established Change Management policies and procedures.
• Execute application security requests for assigned systems.
• Work with applicable teams and vendors to assist with application releases, release management, and backend process management.
• Write and maintain application-specific documentation in accordance with procedural documents and as directed.
• Manage application support queues and troubleshoot issues using technical skills such as SQL queries and Windows Event Viewer.
• Install and maintain enterprise application software, including dedicated hardware, application code deployments, and configuration changes.
• Diagnose problems and define, resolve, and coordinate implementation of solutions with other groups.
• Troubleshoot and resolve a wide range of application problems, working with the system development team, systems/network administration personnel, other departments at PPD, or software vendors when necessary.
• Learn and adhere to PPD(CRG)-specific Computer System Lifecycle Management Procedures and Processes.
• See issue resolution through to completion.
• Participate in an on-call rotation.

What you'll need

• Bachelor's degree or equivalent and relevant formal academic or vocational qualification.
• Previous experience that provides the knowledge, skills, and abilities to perform the job, comparable to 3-4 years, or an equivalent combination of education, training, and experience.
• Knowledge of and experience working in application support.
• General understanding of server administration and architecture, including Windows Server and Linux.
• Ability to navigate Linux directory structures, understand Windows services, and troubleshoot using Windows Event Viewer.
• Ability to interact with relational databases, primarily Oracle and some SQL Server.
• Ability to author Structured Query Language (SQL)-based queries and troubleshoot PL/SQL packages.
• Support knowledge of the applications and technology being supported.
• Moderate support knowledge of desktop operating systems and desktop productivity applications, including MS Office, MS Project, and MS Visio.
• Client-focused approach with strong interpersonal skills.
• Ability to multitask and pay close attention to detail.
• Ability to work independently with little guidance or reliance on oral or written instructions.
• Excellent written and verbal communication skills.
• Self-motivated with the initiative to see issue resolution through to completion.
• Business-focused approach with strong interpersonal skills.
• Positive attitude with a commitment to a high quality of work.
• Demonstrated competency to learn new technical skills.
• Familiarity with Microsoft Office products and working within ticket management systems.

Nice to have

• Experience in Financial, Human Resources, or Corporate Systems.

Details

• Location: Bangalore, India.
• Work schedule: Standard, Monday-Friday.
• Work environment: Office.
• Long, varied hours are required occasionally.
• Required to work in APAC Shift-2: 1 PM IST-10 PM IST / 3:30 PM PST-12:30 AM PST.