Inbound Sales Representative Associate - Voice

Overview

Work in the Customer Support vertical as an Inbound Sales Representative Associate, helping manage and resolve customer queries, escalations and complaints while providing resolutions.

What you'll do

• Manage and resolve customer queries.
• Handle escalations and complaints from dissatisfied customers.
• Provide the best resolutions to customers.
• Close faults and complaints within SLAs.
• Contribute to transforming customer problem resolution into a value-generating service.
• Work with the platforms and software used by contact centers to provide customer support.
• Solve routine problems through precedent and referral to general guidelines.
• Work as an individual contributor within a team and a predetermined, focused scope of work.

What you'll need

• Any graduation.
• 1 to 3 years of experience.
• Primary skill: Customer Service Technology - P1.

Details

• Location: Bengaluru.
• The role may require working in rotational shifts.
• Expected interactions are within your own team and with your direct supervisor.
• Detailed to moderate level of instruction will be provided on daily work tasks.
• Detailed instruction will be provided on new assignments.
• Decisions made in the role impact your own work.