Inbound Sales Representative Associate - Voice

Overview

Support the Customer Support vertical by managing and resolving customer queries, escalations and complaints, while providing appropriate resolutions and closing faults and complaints within SLAs.

What you'll do

• Manage and resolve customer queries.
• Handle escalations and complaints from dissatisfied customers.
• Provide the best resolutions to customers.
• Close faults and complaints within SLAs.
• Help transform customer problem resolution into a value-generating service that is a strategic differentiator in the market.
• Work with the platforms and software used by contact centers to provide customer support.
• Solve routine problems largely through precedent and referral to general guidelines.
• Interact within your own team and with your direct supervisor.
• Work as an individual contributor as part of a team, with a predetermined, focused scope of work.

What you'll need

• Any Graduation.
• 1 to 3 years of experience.
• Primary skill: Customer Service Technology - P1.

Details

• Location: Bengaluru.
• This role may require rotational shifts.
• Detailed to moderate level of instruction will be provided on daily work tasks, with detailed instruction on new assignments.
• Decisions made in the role impact your own work.