Infrastructure Senior Tech Analyst -Assistant Vice President

Overview

Infrastructure Technology Lead Analyst (Red Hat Linux, GRID Infrastructure L3 Support Engineer) providing Level 3 support, engineering, remediation and operational excellence across the Unified Red Hat Enterprise Linux estate of more than 100,000 servers.

What you'll do

• Provide Level 3 technical support for complex Red Hat Enterprise Linux and GRID infrastructure server incidents, escalations and critical production outages.
• Lead troubleshooting and resolution of high-impact operating system, kernel, performance, storage, networking and server infrastructure issues to restore services within agreed SLAs.
• Perform detailed Root Cause Analysis following service restoration and implement corrective and preventive actions to eliminate recurring issues.
• Design and implement server security hardening standards in accordance with enterprise security policies, regulatory requirements and industry best practices.
• Manage vulnerability remediation, security patching, operating system lifecycle management and compliance controls across the Red Hat server estate.
• Administer and troubleshoot infrastructure agents including monitoring, security, backup, automation, compliance and endpoint management agents deployed across Linux servers.
• Develop, maintain and optimize Ansible playbooks for server provisioning, configuration management, patching, security remediation and operational automation.
• Automate repetitive operational tasks and develop engineering solutions to improve platform stability, efficiency and operational resilience.
• Review infrastructure requirements, define operating system standards, and update operational processes, procedures and technical documentation as required.
• Conduct proactive system health reviews, capacity planning, performance tuning and operational risk assessments.
• Provide technical leadership, mentorship and strategic guidance to team members and operational support teams.
• Collaborate with security, application, middleware, storage, network and infrastructure teams to resolve cross-functional technical challenges.
• Support operating system upgrades, migrations, disaster recovery exercises and business continuity initiatives.
• Ensure ongoing compliance with regulatory requirements, corporate governance standards and security frameworks.
• Act as a Subject Matter Expert for Red Hat Enterprise Linux platforms and associated technologies when engaging with senior stakeholders, engineering teams and project groups.
• Operate independently with minimal supervision, demonstrating strong ownership, sound judgment and decision-making, and escalating and reporting control issues with transparency.

What you'll need

• 6-8 years of experience in relevant technologies.
• Bachelor's/University degree or equivalent experience.
• Strong expertise in Red Hat Enterprise Linux (RHEL) administration, GRID infrastructure and troubleshooting.
• Advanced knowledge of Linux kernel, system performance tuning, networking, storage, LVM, multipathing, clustering and filesystem management.
• Experience in enterprise server security hardening, vulnerability management and compliance frameworks.
• Hands-on experience with Ansible automation and playbook development.
• Experience with Chef configuration management and infrastructure-as-code practices.
• Knowledge of monitoring, backup, security and compliance agents deployed in enterprise Linux environments.
• Experience supporting mission-critical production environments at large scale.
• Strong analytical, problem-solving, incident management and root cause analysis skills.

Nice to have

• Familiarity with virtualization, cloud technologies and DevOps practices.

Details

• Location: Chennai, Tamil Nadu, India.
• Time type: Full time.