Infrastructure Solution Engineer- Sr Consultant I

Overview

Infrastructure Solutions Engineer (Sr Consultant I) for NOC Operations, leading monitoring, troubleshooting, and resolution of infrastructure incidents across the enterprise technology ecosystem.

What you'll do

• Lead proactive monitoring and rapid response to alerts across multiple technology stacks.
• Drive “Zero Wait” incident response actions, including immediate response on Emergency Command Center (ECC) calls.
• Evaluate and improve Standard Operating Procedures (SOPs) and identify automation opportunities.
• Run shift turnover meetings to ensure 24/7 coverage and knowledge transfer.
• Provide Level 2 support for enterprise infrastructure systems including Storage SAN/NAS/OBS and Linux (RedHat).
• Execute incident remediation and conduct post-incident retrospectives with root cause analysis.

What you'll need

• 3+ years of experience in technical operations, IT support, or system administration.
• Intermediate knowledge of enterprise Storage SAN/NAS/OBS systems with troubleshooting of complex issues.
• Strong understanding of incident management processes and incident/event management frameworks.
• Strong communication skills, especially in high-pressure situations.
• Proficiency/working knowledge in UNIX/Storage/Backup environments (demonstrated proficiency stated).
• Experience using monitoring tools including Netcool, Tivoli, Prism Element/Central, Datadog, and Azure Data Explorer (ADX).

Details

• Location: USA - TX (Remote).