Overview
Provide Microsoft infrastructure support for customers, focusing on Azure, Microsoft 365, and related technologies in a reactive, case-based break/fix environment.
What you'll do
- Troubleshoot and resolve Azure, Microsoft 365, Windows Server, and related technology issues.
- Manage service requests through a case queue and provide timely status updates.
- Document troubleshooting steps, resolutions, communications, incidents, and changes.
- Collaborate with peers, cross-functional teams, and Microsoft support on complex cases.
- Communicate technical problems, business impact, next steps, and solutions to customers.
- Participate in an on-call rotation supporting critical systems.
- Contribute to technical documentation, knowledge articles, training materials, and peer mentoring.
What you'll need
- Bachelor's degree and 3 years of Microsoft support experience, or 7 years of total IT engineering experience including 3 years of Microsoft support.
- Hands-on experience supporting Microsoft technologies with strong Azure knowledge.
- Experience with one or more of Microsoft 365, Windows Server, Active Directory, SCCM, or Intune.
- Experience in a ticket-driven or case-based support environment.
- Strong troubleshooting, problem-solving, organizational, analytical, and documentation skills.
- Excellent verbal and written communication skills.
- Ability to work Pacific Time hours and participate in the on-call rotation.
Nice to have
- Approximately 8 or more years of Microsoft support engineering experience.
- Microsoft certifications in Azure, Microsoft 365, or related technologies.
- Managed Services experience.
- Experience working directly with Microsoft support on complex cases.
Details
- Remote in the USA.
- Annual pay range: $77,725–$108,266.
- Annual bonus target: 10%.
- Ability to travel as needed.
Read the full description and apply on the company’s own careers page.
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