Inside Sales - Representative (Active) 2

Overview

Digital Inside Sales Representative in Twilio's social impact organization, responsible for lead qualification, net new customer acquisition, solution selling and closing deals within self-service accounts.

What you'll do

• Be responsible for net new customer acquisition, managing entire sales cycles to drive new revenue while maintaining the highest levels of customer satisfaction for accounts across community & social services, healthcare, traditional NGOs, humanitarian aid, credit unions and other non-profit customers.
• Work with customers to understand their business and technical requirements, and design a solution for their specific use case using Twilio's communications API platform.
• Work diligently with cross-functional internal teams (Sales, Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform.
• Generate and maintain an accurate sales pipeline and forecast using Salesforce through proactive efforts and collaboration with your manager.
• Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn.
• Be an owner to drive deals forward, knock down obstacles for customers and internally, find the best solution for each customer, and recommend process improvements to support the whole team.
• Develop expertise in the social impact and nonprofit market to help prospective customers understand how others are leveraging Twilio's platform to scale their reach and missions.
• Have world-class interpersonal and communication skills to make complex technical and financial details sound simple.
• Balance competing priorities and manage multiple projects and deals at the same time.

What you'll need

• At least 1+ years of closing sales experience or sales development/business development experience in a technical SaaS/CPaaS space, with a record of top performance.
• An understanding of (or interest to understand) the cloud computing/communications business model and excitement for selling to a technical audience using a solution-oriented approach.
• Technical solutions selling experience and enjoys working with real customers, listening to them and solving problems.
• Strong written and verbal communication skills, with the ability to make complex technical and financial details sound simple.
• Demonstrated track record of managing forecasts.
• Analytical account development strategy based on using data to find opportunities and prove value.
• World-class organization, prioritization, and documentation skills.
• Entrepreneurial mindset.
• Deep personal interest in the social impact market and dedicating your career to making a positive difference.
• High adaptability, with comfort trying new things, building in a rapid-paced environment, and handling ambiguity and change.

Details

• This role will be remote and based in the UK.
• You may be required to travel occasionally to participate in project or team in-person meetings.
• You may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.