Install Coordinator

Overview

Install Coordinator role at Motive, acting as the liaison between internal teams and external installation partners to ensure hardware installations for customers are executed on time and to a high standard. The role is heavily administrative and requires working during US business hours.

What you'll do

• Collaborate with Sales and Solutions Consultants to understand customer requirements and ensure installation plans align with the scope of work in pre-sales agreements.
• Assist in preparing installation quotes and timelines, providing input on resource allocation and scheduling feasibility.
• Ensure all pre-sales documentation, such as vehicle lists, is complete and accurate.
• Issue and maintain key documents such as statements of work and project plans, providing install partners with the necessary resources and information.
• Assess the scope of work to select the most suitable subcontractor(s) for the job.
• Serve as the main point of contact for install partners during initial booking, providing records and answering scoping questions to ensure job acceptance and completion in the field.
• Participate in customer calls to provide high-level information about the assignment of install partners and the initial project plan.
• Act as a liaison to ensure Sales, Solution Consultants, and clients are well-informed before the Implementation Project Manager takes over.
• Prepare and provide the Implementation Project Manager with comprehensive customer information, including key documentation and relevant insights, to ensure a smooth transition.

What you'll need

• 3-5 years of experience in project coordination, logistics, or a similar administrative role.
• Exceptional organizational skills with the ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Attention to detail and the ability to track and manage complex schedules.
• Strong written and verbal communication skills in English, with the ability to convey information clearly and professionally to internal and external stakeholders.
• Basic understanding of telematics, hardware installation, and software deployment; ability to quickly learn and adapt to new technologies and tools.
• Ability to anticipate potential issues during the installation process and proactively address them.
• Strong problem-solving skills and the ability to work under pressure to meet deadlines.
• Familiarity with Salesforce or other CRM platforms for tracking installation progress and managing customer interactions.
• Ability to generate and interpret reports to inform decision-making.
• A BA/BS degree in a related field is preferred, but equivalent professional experience will also be considered.

Nice to have

• Experience with hardware installations, trucking, logistics, or fleet management sectors.
• Experience coordinating across different time zones.

Details

• Location: Pakistan - Remote.
• Must work during US business hours.
• Some interviews or new-hire training sessions may be held in person at one of Motive's global offices.