Install Operations Associate

Overview

As Install Operations Associate on the Professional Services team, you will manage the end-to-end invoicing process and ensure timely, accurate payments to installation vendors and accurate reporting back to the business.

What you'll do

• Manage the entire invoicing process, from creating the statement of work and purchase order through receipt, verification and approval of invoices, to payment of the installation partner.
• Verify the accuracy of invoices and ensure they are coded correctly for reporting.
• Maintain and update the vendor price catalog database as needed.
• Respond to vendor inquiries regarding invoice and payment status.
• Develop and maintain strong relationships with vendors and internal stakeholders.
• Conduct regular vendor statement reconciliations.
• Support the accounting team with month-end and year-end close processes.
• Act as a liaison between vendors and internal stakeholders.
• Verify installation of hardware to validate and communicate invoice approvals and push for payment.
• Create statements of work for installation partners and route them for signature.
• Create and maintain oversight of all purchase orders and related invoices, executing change orders as needed to ensure on-time and accurate payment.
• Respond and coordinate with the Motive Accounts Payable team on invoice questions and change requests.
• Create reports for financial, operational and performance-based reviews of professional installers, the ProInstall program and overall business impact.
• Support installation partners with invoice disputes, questions and outstanding payments.
• Drive process improvements and business transformation efforts within the invoicing team to support the future of Professional Services and the growing business.

What you'll need

• Bachelor's degree in accounting, finance, or a related field.
• Experience on Hex or Tableau.
• Experience in Redash queries.
• Minimum of 3 years of experience in invoice management or accounts payable.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and meet deadlines.
• Highly proficient in Microsoft Office and G Suite, especially Excel and Google Sheets.
• Ability to work independently and as a team player.

Nice to have

• Experience with SFDC.
• Experience with Coupa.

Details

• Location: Pakistan, remote.
• Some interviews or new-hire training sessions may be held in person at one of Motive's global offices.