Instructor Senior Analyst

Overview

Train and support Trust & Safety resources who review, analyze and act on user profiles, audio, video and text content, and investigate, escalate or resolve issues reported by users or flagged by the system.

What you'll do

• Facilitate new hire training with a high level of engagement with the Trust & Safety team.
• Follow objectives and client standards for job readiness goals.
• Facilitate on-floor training to bridge product knowledge and skill gaps.
• Serve as an advocate for the user community.
• Participate in process improvement initiatives that improve process, quality, and efficiency of work.
• Participate in continuous training programs and workgroup discussions for optimal development in the role.
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.

What you'll need

• Any Graduation.
• 5 to 8 years of experience.
• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension and communication skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Review, classify and/or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.

Details

• Location: Hyderabad.
• Active participation in Accenture's wellbeing support program designed for the Trust & Safety community is required.
• The role may involve direct or indirect exposure to potentially disturbing, objectionable, and sensitive content (e.g., graphic, violent, sexual, or egregious). Training content could be sensitive or of a graphic nature.