Integration Services Support Engineer

Overview

Maintain, optimize and support mission-critical enterprise platforms, applying Managed File Transfer best practices on IBM Sterling B2B Integrator / File Gateway and managing enterprise job orchestration on Tidal Workload Automation (or similar products), providing Level 1 and Level 2 support across the platform lifecycle.

What you'll do

• Monitor MFT feeds to ensure successful transmission and delivery of all files.
• Monitor system alerts for database connectivity, CPU, memory and disk space issues.
• Respond to all MFT incidents and Tidal alerts timely and efficiently.
• Resolve all issues following documented SOPs, including feed/job changes.
• Perform routine modifications as requested by stakeholders.
• Participate in testing solutions designed for new feeds/jobs using existing functionality or enhancements to the toolkit.
• Provide 24x7 on-call support for critical feeds and overall system stability and health.
• Perform daily and weekly health checks for MFT and Tidal/RMJ.

What you'll need

• 2-3 years of experience in Tidal Workload Automation/RMJ/Control M or a similar scheduling platform.
• 2-3 years of experience in IBM Sterling B2B Integrator/File Gateway.
• Demonstrable experience administering a production scheduling software application with industry best practices on Tidal Workload Automation/RMJ or a similar product.
• Working knowledge of creating Windows, SQL, SSIS, Script (PS/Batch) jobs, Events, Actions and Calendars on a scheduling platform.
• Proficient in maintaining and working on a multi-environment (TEST/UAT/PROD/DR) job scheduling platform setup.
• Proficient in handling production failures on Tidal Workload Automation/RMJ.
• Demonstrable experience administering a production MFT software application with industry best practices on IBM Sterling B2B Integrator and Sterling File Gateway on Windows.
• Proficient in developing and maintaining Business Processes.
• Experience with data communication protocols (SFTP, HTTP/s, SMTP, FTP, FTPS) and custom protocols.
• Experience with PGP/GnuPG encryption-decryption.
• Experience in Routing Channel and Routing Channel Template creation.
• Experience working with XML, XSLT and SOAP.
• Experience in setting up and maintaining Trading Partners.
• Firsthand experience resolving communication-related issues with Trading Partners.
• Ability to work with messages and documents in different file formats such as CSV, XML and EDI.
• Must understand all phases of the project development life cycle using standard methodologies, including business and logical analysis, design and development of software applications.
• Effectively communicate with Business, Technology and Vendor stakeholders.
• Effectively communicate with Infrastructure resources (Cybersecurity, DBA, Wintel, Network, Firewall).
• Proven ability to complete assigned work in a timely and quality manner.
• Demonstrate personal initiative to meet personal and professional goals.
• Strong interpersonal, oral and written communication and collaboration skills with all levels of management and stakeholders.
• Strong organizational skills, including the ability to adapt to shifting priorities and meet frequent deadlines.
• Initiative-taking approach to problem-solving with strong judgment and decision-making capability.
• Highly resourceful and collaborative team player, able to be independently effective with a sense of urgency.
• Customer-focused, action-oriented, results-driven, forward-looking, with a desire for continuous learning.
• Ability to act with discretion and maintain complete confidentiality.

Nice to have

• Knowledge of SSRS and Splunk report development.

Details

• Location: Goregaon (East), Mumbai, India.
• Shift: APAC, 5:00 am - 2:00 pm IST.
• Reports to: Manager, Integration Services Support.