IT Analyst Application

Overview

Supports the IT function in the implementation, maintenance, support, testing, and continuous improvement of SAP Supply Chain Management solutions, with primary focus on SAP Service Parts Planning (SPP).

What you'll do

• Support, maintain, and improve SAP SPP and SCM business processes, including SPP Planning Engine, Demand Capture, DRP and Deployment, SNC, CIF, Global ATP, Segmentation, Stocking/De-Stocking, Manage Demand, Forecasting, EOQ, and Safety Stock.
• Perform root cause analysis of application, process, interface, and integration issues and recommend appropriate solutions.
• Support and improve existing SAP interfaces, functions, and integrated business processes.
• Perform functional/component testing, manual unit testing, and integration testing to validate solutions against agreed business requirements.
• Support error analysis and resolution during testing and production support activities.
• Follow established ITSM incident management processes and support resolution of P2, P3, and P4 incidents.
• Communicate with business partners to understand issues, assess business impact, explain resolutions, and coordinate with relevant support teams.
• Perform end-to-end Change Request Management, including requirement gathering, preparation and review of functional requirement documentation, testing, implementation support, and required controls.
• Ensure adherence to applicable governance and control requirements, including SOX compliance.
• Collaborate with other application and technical teams to ensure successful integration across SAP SCM, ECC, APO, CRM, and EWM landscapes.
• Contribute to the implementation, customization, maintenance, and continuous improvement of the Global Template / SCM Core Solution.
• Ensure timely delivery of high-quality solutions and documentation.
• Demonstrate strong analytical, problem-solving, communication, and interpersonal skills, with flexibility to support rotational shifts as required.

What you'll need

• Bachelor’s degree in Engineering (BE/B.Tech), or equivalent relevant experience where applicable.
• 3–5 years of relevant experience with strong functional knowledge of SCM Procurement or Materials Management.
• Experience working with SAP SPP and relevant planning and supply-chain processes.
• Experience in implementation, customization, or maintenance of a Global Template / SCM Core Solution.
• Knowledge of integration between SCM and other SAP components.
• Strong analytical and problem-solving skills.
• Excellent written, verbal, and interpersonal communication skills.
• Ability and flexibility to work in rotational shifts.

Nice to have

• Experience with integrated ECC, APO, CRM, and EWM landscapes.
• Knowledge of Tidal or similar job-scheduling tools.
• Knowledge or experience related to S/4HANA conversions.

Details

• Location: Bangalore, Karnataka, India.
• Rotational shifts as required.
• Caterpillar is not currently hiring individuals who now or in the future require sponsorship for employment visa status.