IT Analyst Applications

Overview

IT Analyst Applications is responsible for design, development, support, and maintenance of Trade Operations applications, including troubleshooting and continuous improvement.

What you'll do

• Work with business users and global teams via phone, email, or meetings.
• Develop high- and low-level designs for complex business requirements.
• Support application availability, maintenance, and change request development.
• Perform root-cause identification and corrective actions for technical incidents.
• Monitor tools and proactively respond to monitoring outputs.
• Troubleshoot moderate/complex technical problems within service agreement levels.
• Support distributed application performance tuning and troubleshooting.

What you'll need

• Good knowledge of Trade Operations.
• Experience/troubleshooting using OneSource Imports/Exports and OneSource Classification.
• Knowledge of relational databases such as Oracle or MySQL.
• Ability to use advanced debugging techniques.
• Functional analyst skills with end-to-end exposure to application life cycle (Waterfall and Agile).
• Knowledge of API programming and platforms.
• Strong written and verbal communication skills.

Details

• Location: Bangalore, Karnataka.
• Shift: multiple shifts on rotational basis (1 PM IST to 10 PM IST; weekend deployment activities & on-demand support).
• Work flexibility: covering US shift on need basis.