IT Engineer | Operations

Overview

Second-line IT support and administration, maintenance, and continuous improvement of the IT environment across Windows, macOS, and Linux, with hands-on work in endpoint management, Microsoft 365, identity and access management, infrastructure, and automation.

What you'll do

• Handle second-line support, escalate incidents, troubleshoot complex endpoints, operating system, application, network, and access issues, and drive problems through resolution.
• Manage the lifecycle of Windows and macOS devices, administer Microsoft Active Directory and Entra ID, and manage user accounts, permissions, authentication, and access.
• Administer Microsoft 365 services, including users, groups, licenses, permissions, and collaboration tools.
• Support Windows and Linux servers, virtualization, cloud-based services, and network connectivity, working with specialist teams and vendors when needed.
• Use PowerShell and other scripting tools to automate repetitive tasks, resolve recurring issues, and improve operational efficiency.
• Apply security and least-privilege principles, follow incident and change-management processes, and maintain clear technical documentation and operational procedures.
• Contribute to IT projects, system upgrades, migrations, and new technology implementations while sharing knowledge with colleagues across local and international teams.

What you'll need

• At least 3 years of practical experience in IT Operations, System Administration, or a similar technical infrastructure role.
• Ability to independently investigate technical issues, administer IT systems, and take ownership of problems from initial diagnosis through to resolution.
• Practical experience administering and troubleshooting Windows and macOS devices, including provisioning, configuration, patching, and software deployment.
• Practical experience with Active Directory and/or Entra ID, user and access administration, authentication, permissions, and Microsoft 365 services.
• Practical experience handling escalated incidents involving operating systems, applications, hardware, user access, and network connectivity.
• Practical experience troubleshooting TCP/IP, DNS, DHCP, Wi-Fi, LAN, and VPN connectivity issues.
• Practical experience using PowerShell or another scripting language to automate administrative tasks and improve IT processes.
• Experience working with an ITSM platform, ticketing system, and structured incident, request, and change-management processes.
• Security-conscious mindset with understanding of access control, least privilege, and the importance of reliable IT operations.
• Ability to prioritize incidents and tasks, work independently, and collaborate effectively with technical teams, service desk colleagues, and external vendors.
• Clear communication in English, both verbally and in writing, in an international working environment.
• Initiative, documentation of work, and a focus on lasting solutions rather than repeatedly fixing the same issues.

Nice to have

• Experience with CI/CD pipelines and collaboration with development or DevOps teams.
• Experience using AI tools responsibly to support troubleshooting, scripting, documentation, and IT automation.
• Experience with Windows and Linux server administration and virtualization technologies such as VMware or Hyper-V.
• Experience with cloud platforms management such as Azure, AWS, or GCP.

Details

• Location: North Macedonia, remote.