IT Operations Support

Overview

IT Operations Support is an entry-level role providing first-point-of-contact IT support for employee and partner requests and handling Level 1 issues.

What you'll do

• Act as the first point of contact for IT support requests via ticketing system, email, phone, and in-person.
• Triage and resolve Level 1 tickets for hardware, software, networking, and account access issues.
• Support user account provisioning, password resets, and access management in Okta, Entra, and Google Workspace.
• Assist with onboarding and offboarding tasks including laptop setup, account creation, and equipment collection.
• Help integrate SaaS platforms into Okta and Entra and support SaaS platform management and troubleshooting.
• Perform basic LAN/WAN/VPN troubleshooting and escalate complex problems to senior team members.

What you'll need

• 2 - 7 years of experience in an IT help desk or support role.
• Basic understanding of IAM concepts including user provisioning and SSO.
• Familiarity with SaaS administration (e.g., Google Workspace, Entra, Microsoft Teams, Slack, Zoom).
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Familiarity with ticketing systems (e.g., Jira Service Management, ServiceNow, Zendesk).
• Must be comfortable working in a night shift.
• Associate Degree in Technology, Engineering, Computer Science, or Technical Trade School.

Details

• Location: Bengaluru, India Office.
• Reports to the IT Operations Manager.