IT Technical Engineer

Overview

Support the development, enhancement, and operations of the enterprise Virtual Chatbot platform, focusing on conversational capabilities, system integrations, platform stability, and new use cases.

What you'll do

• Build and maintain conversational flows, intents, entities, prompts, and logic.
• Configure LLM powered components and optimize responses for accuracy and relevance.
• Implement enhancements based on user feedback, analytics, and new requirements.
• Develop and maintain API integrations between the chatbot and enterprise platforms (ITSM, HR, Operations, workflow engines, etc.).
• Support automation use cases, including GenAI based and hyperautomation scenarios.
• Troubleshoot integration failures and ensure end to end functionality.
• Monitor chatbot performance, logs, and system health.
• Resolve defects, improve stability, and ensure timely issue resolution.
• Maintain documentation, configuration records, and release notes.
• Update and validate knowledge articles and chatbot content.
• Collaborate with SMEs to ensure information accuracy and clarity.
• Standardize tone, format, and compliance across all chatbot responses.
• Conduct testing for new features, intents, integrations, and releases.
• Validate conversation flows, AI outputs, and operational behavior.
• Assist in creating test plans, regression suites, and user validation cycles.
• Work with product owners, engineers, automation teams, and business stakeholders.
• Provide insights using analytics to boost containment, accuracy, and user experience.
• Explore new tools, LLM features, and AI capabilities to enhance the platform.

What you'll need

• Bachelor's degree in Computer Science, IT, or equivalent.
• 2–5 years of experience in chatbot development or application engineering.
• Hands-on experience with Conversational AI platforms (Copilot Studio, Azure OpenAI, Dialogflow, etc.).
• Working knowledge of REST APIs, JSON, and scripting (Python/JS preferred).
• Good understanding of NLP/NLU basics and prompt engineering.
• Strong analytical, problem-solving, and communication skills.

Details

• Location: Bangalore.