Job Posting Title Associate, Channel Operations – Contracts & Pricing Execution

Overview

Support execution of U.S. Channel operations within the Contracts & Pricing Execution function, including contract updates, pricing and payment activities, analytics, reconciliations, reporting, controls, documentation, and operational improvement initiatives.

What you'll do

• Support day-to-day Channel operations, including CDP updates, GCPS maintenance, payment package preparation, scorecard generation, tracker maintenance, reporting support, and documentation management.
• Execute assigned standard-state Channel activities in accordance with SOPs, desktop procedures, validation checklists, quality standards, and established timelines.
• Maintain trackers for contract updates, CDP changes, scorecard status, waiver activity, payment readiness, reconciliations, open items, and evidence retention.
• Escalate risks, missing information, data anomalies, access issues, late amendments, waiver concerns, and processing exceptions.
• Support Conga reviews, contract amendment tracking, Monthly and Quarterly CDP Update preparation, and supporting documentation maintenance.
• Perform standard CDP maintenance and support GCPS setup and configuration updates for approved contract, pricing, fee, rebate, strategy, and program changes.
• Assist with CDP-to-GCPS validation, peer review, discrepancy documentation, and issue resolution tracking.
• Generate and maintain scorecards using approved master files, DOH inputs, net sales data, and contractual parameters.
• Perform first-pass validation of scorecards, payment calculations, performance reports, reconciliations, and reporting outputs.
• Support payment package preparation, payment tracker updates, variance research, documentation preparation, and approval package readiness.
• Support net sales reconciliation across SAP, GCPS, IntegriChain, and related reporting sources.
• Perform recurring DOH calculations, direct sales validation, 852/867 review support, variance analysis, and compliance reporting.
• Support trend reporting, scorecard reporting, performance reporting, payment package support, and routine operational dashboards.
• Maintain audit-ready workpapers and reconciliation documentation.
• Support product launch tracking, MMDS documentation updates, master data coordination, approved pricing updates, price list maintenance, product setup tracking, and launch-related reporting.
• Execute work in accordance with Channel SOPs, SOX controls, documentation requirements, and compliance expectations.
• Support internal audits, SOX reviews, knowledge-transfer activities, documentation updates, and process compliance reviews.
• Escalate data integrity, compliance, operational, and financial risks and support remediation efforts.
• Partner with Channel Managers, AIN team members, ATO Channel SMEs, National Account Managers, Finance, Commercial Operations, Pricing, Trade Operations, Analytics, Information Systems, and other U.S.-based stakeholders.
• Learn Channel processes through structured knowledge transfer, shadowing, reverse shadowing, and supervised execution before taking on broader independent responsibilities.

What you'll need

• Bachelor's or master's degree in finance, Accounting, Commerce, Business Administration, Economics, Life Sciences, Pharmacy, Engineering, Analytics, or a related discipline.
• 2 to 5 years of experience in pharmaceutical, healthcare, finance operations, Channel operations, managed markets, revenue management, analytics, contracting operations, or related business operations.
• Strong Excel, reporting, documentation, analytical, and problem-solving skills.
• Ability to manage multiple priorities, meet deadlines, follow SOPs, and work effectively in a controlled operational environment.

Nice to have

• Exposure to Channel Payments, distributor agreements, fee and rebate administration, Gross-to-Net operations, contract operations, or pharmaceutical commercial operations.
• Experience with Model N GCPS, SAP, Conga, IntegriChain, SharePoint, Tableau, Qlik, Power BI, Power Query, Alteryx, Power Automate, or similar business systems.
• Understanding of DOH calculations, scorecards, reconciliations, payment validation, contract amendments, compliance reporting, and operational controls.
• Experience supporting SOP development, issue tracking, audit support, testing, process documentation, automation, or continuous improvement initiatives.
• Strong communication, collaboration, attention-to-detail, and stakeholder management skills in a global operating model.

Details

• Location: Hyderabad, India.
• The role supports U.S. Channel operations and collaborates with U.S.-based stakeholders.