Junior Consultant | Product Consulting Group

Overview

Junior Consultant in Arcesium’s Product Consulting Group, acting as the first point of contact for client product and application queries and providing day-to-day support and issue resolution.

What you'll do

• Handle client product and application queries and resolve them per defined SLAs.
• Manage client mandates from a product consulting perspective and address client queries.
• Resolve operational queries by providing detailed explanations to clients.
• Coordinate with Product and Release managers for new client and new fund onboarding.
• Train clients on how to use the Arcesium platform and keep training documents up to date.
• Escalate issues to internal teams/senior management as needed and work with TRMs to provide RCAs.
• Maintain detailed records of queries and support internal tech teams in operational activities.

What you'll need

• Minimum Bachelor’s degree.
• 0 to 2 years of relevant experience.
• Experience supporting middle/back office trade lifecycle and/or interacting with hedge fund and other asset managers.
• Proficient industry and domain knowledge.
• Exceptional verbal and written communication skills.
• Ability to multitask and manage multiple deliverables.
• Ability to deliver high-quality work under stringent deadlines.

Details

• Location: Bengaluru.
• Working hours: 8 PM to 5 AM IST (Permanent Night Shift).