Junior Permit Coordinator

Overview

Manage the end-to-end permit request process for Porch's Permit Puller service, which reserves parking spaces for moving trucks, containers, and construction in congested cities across the United States and Canada.

What you'll do

• Receive, review, and process approved permit requests from MovingPermits.com and sync them to HubSpot.
• Research requested addresses using Google Maps and Street View to identify potential issues and confirm accuracy.
• Escalate concerns or ambiguous requests to the appropriate team members and document all findings.
• Organize and prioritize incoming requests by date and city to meet city-specific lead time requirements.
• Apply for permits on city-specific websites within prescribed lead times, following each city's unique application procedures.
• Process permit payments using the company credit card and maintain accurate payment records.
• Coordinate with local sign posting vendors to schedule Tow Zone sign placement and communicate site-specific posting instructions.
• Identify and escalate potential issues or conflicts with customers before they impact job delivery.
• Ensure all permit documents are complete and accurate before delivery to customers.
• Review job pricing, line item totals, and billing information for accuracy prior to customer invoicing.
• Document and communicate any issues, discrepancies, or mistakes to the team for resolution.

What you'll need

• Minimum 1 year of office or administrative experience.
• Strong command of English, both oral and written.
• Excellent organizational skills and meticulous attention to detail.
• Ability to work effectively under pressure and meet tight, non-negotiable deadlines.
• Proficiency with computer systems and the ability to quickly learn new web-based applications and databases.
• Strong customer service orientation and professional communication skills.
• Ability to manage multiple tasks and priorities simultaneously.
• Proven experience working with US based business teams.

Nice to have

• Experience with CRM systems such as HubSpot.
• Familiarity with permit or regulatory processes, online government portals, or municipal systems.
• Knowledge of specific cities' parking regulations or right-of-way policies.

Details

• Location: India; remote workplace.
• Requires full and ongoing overlap with Porch's U.S. EST business hours (7:30 PM IST to 3:30 AM IST).
• A Night Shift Allowance is applicable in line with company policy.
• Workspace requirements: a quiet space to work and an internet connection of at least 30 Mbps download and 10 Mbps upload.