Key Account Manager

Overview

The Key Account Management, Principal Analyst is responsible for retaining and strengthening client relationships by planning and strategizing to retain and expand current customer relationships, ensuring high-quality customer service, and resolving issues to retain clients.

What you'll do

• Plan and strategize to retain and expand current customer relationships.
• Ensure high-quality customer service and resolve issues to retain current clients.
• Engage with clients to identify their business requirements and prepare proposals and quotations.
• Manage projects and processes independently with limited supervision.
• Coach and review the work of lower-level professionals.
• Occasionally lead small project teams and provide informal guidance to junior staff.
• Analyze situations and data, exercising judgment within established procedures.

What you'll need

• Applies basic forecasting techniques with guidance, developing a practical understanding of key concepts.
• Creates and delivers basic presentations, learning to engage audiences effectively with some guidance.
• Utilizes foundational sales strategies in simple situations, gaining practical sales management experience.
• Understands and applies basic business development principles in controlled environments with supervision.
• Communicates effectively with ongoing supervision, building interpersonal skills.
• Operates basic Salesforce features, performing simple tasks with guidance.
• Manages time effectively in straightforward situations, developing time management skills with coaching.
• Demonstrates self-motivation with regular encouragement, understanding basic motivational principles.
• Organizes and prioritizes tasks with ongoing coaching, developing organizational skills.
• Maintains professional composure and politeness with guidance, learning to handle duties effectively.
• Applies understanding of organizational operations and market dynamics in familiar business situations with support.
• Builds and maintains relationships, requiring guidance to engage effectively.

Details

• Location: Mumbai, India.
• Worker type: Employee, Regular.
• Time type: Full time.