Key Account Manager - Ecommerce

Overview

Key Account Manager responsible for building client relationships and growing sales on e-commerce and quick commerce platforms, supported by market awareness and marketing execution.

What you'll do

• Develop an understanding of the organization's products, services, solutions and software, including unique value propositions and competitive advantages.
• Build professional relationships with clients and gain a deep understanding of their platform needs from a selection and stock perspective.
• Support the development and execution of comprehensive sales strategies for new and existing clients.
• Address client inquiries and concerns promptly and professionally through email, phone and virtual meetings.
• Identify potential leads, conduct market research and analyze customer data to tailor strategies.
• Collaborate with product development teams to create custom solutions or tailor existing offerings to client needs.
• Contribute to account growth by identifying upselling and cross-selling opportunities within existing client accounts.
• Interface with internal and external experts to anticipate customer needs and facilitate solutions development.
• Stay updated on industry trends, market dynamics and the competitive landscape to contribute to market positioning.
• Seek learning opportunities, participate in training sessions, and attend industry events, conferences and trade shows.

What you'll need

• Four-year or graduate degree in Sales, Marketing, Business Administration or any other related discipline, or commensurate work experience or demonstrated competence.
• Typically 4+ years of work experience, preferably in IT hardware selling, consultative selling, account management or a related field, or an advanced degree with little or no work experience.

Details

• Location: Bengaluru, Karnataka, India.
• Employment type: Full time.
• Schedule: Sales.
• No shift premium (India).