Key Account Manger I

Overview

Key Account Manager I role responsible for managing and growing Donaldson's Mobility Solutions (MS) India automobile OEM customer accounts, covering sales revenue, customer relationships and profitability.

What you'll do

• Achieve sales revenue targets and generate new business for assigned MS India customers.
• Maintain good customer relations and update the relationship matrix.
• Generate queries, coordinate solutions, and support technical/commercial proposals and submissions.
• Support cost review, price benchmarking, pricing, quote/offer submission, negotiations and order receipt.
• Maintain customer folders and implement CRM and sales processes.
• Track business wins, contracts, bookings and coordinate inclusion in long-term plans.
• Set escalators, negotiate price revisions and commodity and FX recoveries.
• Eradicate red-ink (negative margin) items and drive profit enhancement.
• Coordinate SLOB reduction, inventory planning and forecast reviews.
• Achieve profitability targets (GM%, SM%, CM%) for respective customer accounts.
• Track opportunities and prepare an opportunity pipeline based on white space analysis.
• Handle MIS data, collect OEM production data, and generate SOB data and sales trend analysis.
• Organize customer meetings to initiate business discussions.
• Prepare business/strategic plans and update CRM.
• Run sales promotion and marketing activities, including organizing tech shows and participating in expos.
• Coordinate with finance, customer support and customers on payments, order processing, sales forecasting, OTD activities and customer satisfaction.

What you'll need

• Degree or diploma in Mechanical Engineering.
• 6-8+ years of experience working with automobile OEM customers.
• Good computer and software skills.
• Technical knowledge.
• Good coordination skills.
• Leadership experience leading CFT/project teams.
• Good communication and presentation skills.
• Experience in sales and marketing and customer handling.
• Good customer relations.
• Proficiency in English and Hindi.

Nice to have

• MBA.
• Knowledge of CRM, SharePoint and ERP.
• Proficiency in Kannada or Tamil.

Details

• Location: Chennai.
• Travel: 7-10+ days outstation travel per month and 10-12 days of travel within city/state per month.