Key Account Manager – Payment Gateways

Overview

Key Account Manager (KAM) for the Education vertical, responsible for acquiring new enterprise education merchants for Paytm's payment gateway business and managing high-value education accounts.

What you'll do

• Proactively identify, prospect and acquire new enterprise accounts in the Education vertical (schools, colleges, edtech, universities, coaching institutes).
• Build and manage a portfolio of strategic education merchants for payment gateway solutions.
• Drive the end-to-end sales cycle including lead generation, pitching, solution mapping, negotiations and closure.
• Build strong stakeholder relationships across acquired accounts.
• Collaborate with product, operations and technology teams to deliver customized solutions for education clients.
• Monitor transaction volumes, analyze growth patterns and identify new opportunities.
• Drive upsells and cross-sell of Paytm payment products (UPI, Cards, Net Banking, BNPL, Wallets, etc.).
• Ensure client satisfaction through timely issue resolution and proactive engagement.
• Deliver on new merchant acquisition, revenue growth and retention KPIs.
• Track competition and provide market insights to sharpen Paytm's Education GTM strategy.

What you'll need

• Bachelor's/master's degree in Business, Finance, or related field.
• 5+ years of experience in Enterprise Sales / Hunting / Key Account Management.
• Proven track record of acquiring and managing enterprise accounts, with strong revenue delivery.
• Excellent communication, negotiation and presentation skills for CFO-level engagement.
• Strong business development mindset with data-driven decision-making ability.
• Problem-solving and consultative selling approach.

Nice to have

• Experience in Payments, Fintech, BFSI, or Education technology.

Details

• Location: Mumbai, Maharashtra.