Key Account Manager - Sales

Overview

Manage and grow customer accounts, drive revenue, and build long-term business relationships within the IT Distribution ecosystem.

What you'll do

• Manage and develop relationships with assigned customer accounts.
• Build strong engagement with key decision-makers and stakeholders.
• Serve as the primary point of contact for customers and ensure a high level of customer satisfaction.
• Develop account plans and growth strategies to maximize business opportunities.
• Achieve assigned sales, revenue, and gross margin targets.
• Identify opportunities for cross-selling and upselling within existing accounts.
• Acquire new customers and expand business within target markets.
• Drive the complete sales cycle from opportunity generation to order closure.
• Conduct regular customer meetings and business reviews.
• Understand customer business needs and recommend appropriate technology solutions.
• Build strong customer relationships to ensure retention and long-term growth.
• Address customer concerns and coordinate internal resources for timely resolution.
• Promote and position the company's IT products, solutions, and services.
• Work closely with Product Managers and Pre-Sales teams to develop customer-centric solutions.
• Deliver presentations, product demonstrations, and business proposals.
• Support customers through technical and commercial discussions.
• Work closely with channel partners, system integrators, and resellers to drive business growth.
• Collaborate with OEMs and technology vendors to identify business opportunities and leverage vendor programs.
• Participate in joint customer engagements and business planning initiatives.
• Maintain a healthy sales pipeline and consistently generate new opportunities.
• Track and manage opportunities through CRM systems.
• Prepare accurate sales forecasts and periodic business reports.
• Monitor account performance and implement corrective actions where required.
• Stay updated on technology trends, competitor activities, and market developments.
• Gather customer feedback and market insights to support business growth strategies.
• Identify emerging opportunities within the assigned territory or customer base.
• Collaborate with Sales, Product Management, Pre-Sales, Operations, Marketing, and Finance teams.
• Ensure smooth order processing, delivery coordination, and post-sales support.
• Drive customer satisfaction through effective internal and external stakeholder management.

What you'll need

• Bachelor's Degree in Business, Commerce, Engineering, Information Technology, or related field.
• Strong Account Management and B2B Sales skills.
• Excellent relationship-building and stakeholder management abilities.
• Strong communication, negotiation, and presentation skills.
• Consultative and solution-selling approach.
• Customer-focused mindset with strong commercial acumen.
• Ability to manage multiple accounts and priorities effectively.
• Strong analytical and problem-solving skills.
• Good understanding of the IT Distribution and Channel Sales ecosystem.
• Proficiency in Microsoft Excel, PowerPoint, CRM, and sales reporting tools.

Nice to have

• MBA preferred.

Details

• Location: Bengaluru, India.